Charlie Waite Photography Customer Privacy Notice
This privacy notice tells you what to expect us to treat your personal information on the website where it is located.
We may update this privacy policy from time to time by publishing the amended version on this website. This privacy policy applied to personal information about individuals. It does not apply to information we hold about companies and other organisations.
We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy when dealing with all data received from visitors to the site.
Contact details
Post: Eccliffe Mill, Gillingham, Dorset, SP8 5RE, GB
Email: admin@charliewaite.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Payment details when you make a purchase
· Purchase or account history
· Website user information (including user journeys and cookie tracking)
We may use your information to contact you with news about our products and services, if you have given us permission (for example by signing up to receive marketing communications from us).
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you:
when you contact us directly, normally via our website or our customer services team, whether to purchase one of our products or services or to make an enquiry or other request,
when you make a purchase we may collect payment information. For example, your billing address and credit card number if you make a payment,
from data capture at events Charlie Waite Photography attends,
occasionally from other third parties who may lawfully pass to us information about you, and
when you use our website we may collect information about the browser you are using. We use tracking tools to collect internet and usage information from visitors to our site. This includes information about the browser you used to visit the site and where you are located. It may include the pages or URLs of our site that you view during your visit and search terms you enter on our site.
How long we keep information
We retain your personal information as long as is needed to provide our services and goods to you, and regularly review the information we hold.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 15 March 2025
Cookies
The website uses cookies. This is to ensure that you get the best experience on our website. If you continue without changing your setting, we’ll assume that you are happy to receive all cookies on the website. However, if you would like to prevent the use of cookies in the future, you can change your cookie settings at any time.
What are cookies?
A cookie is a small text file that is stored on your computer when you visit a website. Cookies are used by all websites and have a number of functions. Cookies will allow the website to work correctly, help us understand how people use the website, make the site easier to use by remembering information that you’ve entered, add content from other websites, for example from YouTube.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Please remember though that if you use your browser settings to block all cookies you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, the website will issue cookies when you visit the site.
Google Analytics
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect anonymous information, e.g. how many visitors come to the site, where they are coming from and which of the individual pages they visited.
You can find Google's privacy policy here: Google Privacy Policy
YouTube
We may embed videos from YouTube channels. This may set cookies on your computer once you click on the YouTube video player.