FAQ’S, DELIVERY & RETURNS

What is a limited edition print?

This is a photograph of which only a certain number are printed. After the edition has expired, no further prints of that work will be made. As an edition nears its expiry, the purchase price of a print may increase accordingly. 

Can I request a specific limited edition number within the edition or are they sold only in sequential order?

If the specific number you request is still available, then we are happy to consider your request. However, as the edition moves toward expiry, we may not be able to accommodate you.

How should I care for my print?

Each print is made using pigment ink and is printed on stable archival fine art cotton rag paper. The print will be accompanied by an informative document about its care.

It has been shown that continued and prolonged exposure to sunlight will in time damage all ink and dye-based prints. We recommend that you hang your artwork out of the glare of direct sunlight.

Will you sign a print with a special dedication if requested?

Charlie Waite signs every print that is dispatched. He would be happy to accommodate your request where possible.

Do I have to pay postage for my print?

There are no postage charges within the UK. However, a small nominal charge is made regardless of weight or size for prints dispatched outside the UK.

Can you guarantee delivery of my print by a certain date?

We aim to send your artwork as soon as possible after receipt of your payment, and in many cases that will be within a week of your order. However, since Charlie is often travelling, and he is only able to sign your print when he is back in his studio, we request that you allow 21 days between the date you place your order and the date by which you need to have received delivery.

What happens if the print arrives damaged?

Great care is taken to wrap and pack your image carefully to avoid any damage in transit. However, if this does happen, we would ask that you get in touch with us as soon as possible. We would then arrange for the print to be collected and will replace it as a matter of urgency.

Is a discount available if I order more than one print?

Discounts are available if you order more than one print. Please contact us at admin@charliewaite.com and a member of the team will get in touch with you to discuss.

Can you arrange for my print to be framed and shipped to me after framing?

Regrettably, this is not possible, as shipping a framed print often results in breakage and subsequent damage.