Charlie Waite Photography

Delivery & Returns

Please see below details on our delivery and returns policies.

DELIVERY

Do I have to pay postage?

There are no postage charges within the UK. However a small nominal charge is made regardless of weight or size for images dispatched to continental Europe, the USA and the Far East. Quotes can be given on an indivudual basis.

Can you guarantee delivery of my print by a certain date?

We aim to send you your artwork as soon as possible after receipt of your payment, and in many cases that will be within a week of your order. However, since Charlie Waite is often travelling overseas for extended periods of time and he is only able to sign your image when he is back in the UK, we do request that you allow 21 days between the date you place your order and the date by which you need to have received delivery. 

Your artwork will be carefully wrapped in tissue paper, fine bubble wrap and placed inside a custom made green cardboard tube and dispatched via postal courier. Please note that all packages will need to be signed for upon delivery. 

Can you arrange for my print to be framed and shipped to me after framing?

Regrettably this is not possible via postal couriers as a framed image often results in breakage and subsequent damage.   We are happy to advise and quote for framing your image and subsequent delivery via a professional courier service.  

RETURNS

What happens if the print arrives damaged?

Great care is taken to wrap and pack your image carefully to avoid any damage in transit. However, if this does happen, we would ask that you get in touch with us as soon as possible. We would then arrange for a courier to collect the work and replace it as a matter of urgency. Contact sales@charliewaite.com in this instance.